Customer Intake Policy
1. Purpose
To ensure strict compliance with the CBN IMTO guidelines, AML/CFT policies, and to provide a secure financial environment for all customers.
2. Customer Identification
All customers must provide a government-issued photo ID (such as National ID, Voter Card, or Passport) and proof of Nigerian residential address.
3. Know Your Customer (KYC)
Customers are required to complete a full KYC process per CBN requirements, including identity verification, occupation, and source of funds.
4. Risk Assessment
Each customer will be evaluated based on risk levels as prescribed by CBN, including transaction volume, country of remittance, and purpose of transfer.
5. Ongoing Monitoring
Customer transactions are monitored on a continual basis for any suspicious patterns or deviation from normal behaviour, and will be reported to the Nigerian Financial Intelligence Unit (NFIU) as needed.
6. Data Retention
Customer data will be retained in line with CBN and NDPR (Nigeria Data Protection Regulation) standards and stored securely.
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